FAQ | Alphathreadz

What is AlphaThreadz?

AlphaThreadz is a premium brand focused on quality, comfort, and timeless style. We aim to deliver products that you’ll love and wear with confidence.

Do you offer discounts or promotions?

Yes! We frequently offer special deals and promotions. Sign up for our newsletter to stay updated on the latest discounts and new arrivals.

What payment methods do you accept?

We accept all major credit cards and other secure payment methods. Your payment information is encrypted and processed securely.

Can I cancel or modify my order after it’s been placed?

We understand mistakes happen! Our automated fulfillment process ensures quick shipping, but it limits the time available to edit orders. If you need to make changes, please contact us immediately. Once your order ships, changes are not possible. For more details, check out our Return and Exchange Policy or reach out to us with any questions.

How can I contact customer support?

Our customer support team is here to help! You can reach us via email at support@alpha-threadz.com, and we’ll respond within 1–2 business days.

Are your products sustainable?

We are committed to creating high-quality, durable t-shirts with eco-friendly practices wherever possible. For more information, check out our Sustainability Statement.

What is AlphaThreadz's return policy?

We accept returns within 30 days of the delivery date, provided the item is unworn, unwashed, and in its original packaging with tags attached.

How do I initiate a return?

To start your return, email us at support@alpha-threadz.com with: Your order number. The reason for your return. Use the return label included in your package to send the item back.

Are there any items that cannot be returned?

Yes, items marked as "Final Sale" are not eligible for returns or refunds.

When will I receive my refund?

After we receive and inspect your returned item, we’ll notify you of the refund status. Approved refunds will be processed to your original payment method within 5–7 business days.

Where do you ship?

We currently ship exclusively within the United States.

How much does shipping cost?

Shipping is completely free on all orders within the United States.

How long does shipping take?

Orders are typically processed within 1–2 business days and delivered within 3–7 business days after shipping.

Do you offer expedited shipping?

At this time, we only offer standard shipping, which is free for all U.S. orders.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your shipment directly through the carrier’s website.