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Store Policy

Customer Care

At Alphathreadz, we’re committed to providing an exceptional shopping experience and top-notch customer support. Our goal is to make sure you feel confident and satisfied with every purchase. If you have any questions, concerns, or need assistance with an order, our Customer Care team is here to help.

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How to Contact Us


You can reach out to us via email at support@alpha-threadz.com. Our Customer Care team is available Monday through Friday from 8 AM to 5 PM (CT) and will respond to your queries within 1–2 business days.

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What We Offer

 

  • Product Information: Have questions about our products? We can provide details on sizing, fabric, care instructions, and more.

  • Order Support: Need help with an order? We’re here to assist with tracking, order modifications, cancellations, and returns.

  • Personalized Recommendations:

​       Looking for style guidance? Our team can offer personalized recommendations           to make sure you find the perfect fit and style.

 

We’re here to ensure that every aspect of your experience with Alphathreadz meets your expectations. Your satisfaction is our priority, and we’re committed to continuous improvement to serve you better.

Privacy & Safety

Alphathreadz respects your privacy and is dedicated to protecting your personal information. Our Privacy & Safety Policy is designed to inform you about how we collect, use, and safeguard your data to ensure a secure shopping experience.

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How We Use Your Information

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  • Data Collection: We collect only the information necessary to process your order, such as your name, address, and payment details. Your information is stored securely and is never shared with third parties except as required to complete your purchase.

  • Payment Security: We use trusted third-party payment providers to process transactions securely. Your payment information is encrypted, and we do not store your card details on our servers.

  • Communication: After your purchase is complete, we’ll send you an order confirmation email and may contact you with updates regarding your order status. You can also opt-in for promotional emails to stay updated on new releases and exclusive offers.

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Your Privacy Matters


We are committed to handling your personal information responsibly and securely. By maintaining transparency and security, we aim to build trust and confidence, so you feel safe every time you shop with us.

Wholesale Inquiries

Alphathreadz is excited to partner with retailers who share our passion for high-quality, stylish apparel. If you're interested in stocking Alphathreadz products in your store, we’d love to connect with you.

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How to Get Started


To inquire about wholesale opportunities, please contact us at alphathreadzllc@gmail.com. Our team will be happy to provide you with information on our wholesale pricing, order minimums, and terms. We aim to respond to all wholesale inquiries within 2–3 business days.

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What We Offer

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  • Exclusive Access: Gain access to our full range of premium products crafted from quality materials for unbeatable comfort and style.

  • Marketing Support: We’re committed to supporting our retail partners with branded marketing materials and product information to help your sales efforts.

  • Reliable Supply: Our products are made with care and precision, and we’re dedicated to ensuring a consistent supply so that you can meet your customers' needs.

 

Let us help you elevate your product offering with Alphathreadz’s premium t-shirts. We look forward to creating a successful partnership with you!

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • Apple Pay and Google Pay

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